Getting Started

• Getting started with OnPay

• OnPay Pricing
• How to refer a small business to OnPay
• FAQ: Sales tax
• Getting the most out of your OnPay free trial
• Can I access OnPay outside the US?
• FAQ: Account and billing

• What to know when switching to OnPay
• Onboarding Center
• How to sign up and create your OnPay account
• Logging into OnPay with single sign-on
• About your Federal Employer ID Number (FEIN)
• What browser should I use with OnPay?

• Add and manage Outside Collaborator users
• Prior payroll information needed for OnPay
• Company Users: Granting payroll access and permissions
• How to see your CID
• Adding employees? Let OnPay enter your workers for you!
• How to add or update an employee's W-4 in OnPay

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• How to request support
• Trouble logging in?
• My requests: How to track and follow up on support tickets
• Protect your account with multi-factor authentication
• How to edit your profile
• How to change your OnPay password

• App Directory
• Dashboard: Customizations & quick actions
• How to download files and forms
• Accounting and time tracking integrations
• Obtaining check stock
• Offering health benefits

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