I need to change my bank account information for payroll
You must contact us to request a Bank Account Change Request Form to complete.
When you have completed the form and returned it to us, our financial services team will send test transactions to the new account. They will then email you, requesting that you verify those transaction amounts. Once you see the transactions posted, you'll just need to reply to their email with the transaction amounts.
Please note, the new bank account won't be used for payroll until the amounts are verified and you receive an email from our ACH team confirming the change has been made.
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Where can I find my payroll invoice?
If you go to the Company tab (looks like a storefront on the left-hand side) go to Payment History. Invoices will be listed here.
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When will I be billed?
Billing takes place the 1st or the 15th of the month*. Charges will post to your bank account the following business day.
Billing begins the first month after either:
- The day of enrollment if no prior wages needed to be entered
- The day prior wage entry is completed
*For OnPay Partners, billing is on the 1st of the month. Learn more about our Partner Program→
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How Does Billing Work?
The charge is $40 per month for the account, plus $6 per person. The per person charge for the current month is based on the number of people who received a paycheck during the previous month. For example, if you were to pay four people in March, $6 per person is $24, so your April total charge would be $40 + $24 = $64.
If you’re billed the 1st of every month
The billing period will include payrolls run between the 1st of the previous month to the end of the previous month.
If you’re billed the 15th of the month
The billing period will include payrolls run between the 15th of the previous month to the 14th of the current month.
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