When will I be billed?
Billing takes place monthly, with each service period beginning on either the 1st or the 15th of each month*. Charges will post to your bank account the following business day. Charges for usage (such as the per-worker fee) are based on payroll runs processed in the previous billing period, known as a "lookback period". Your monthly invoice provides an itemized detail of all charges.
Billing begins on either the 1st or 15th day of the first calendar month after either:
- The day of enrollment if no prior wages needed to be entered; or
- The day prior wage entry is completed
*For OnPay Partners, billing is always on the 1st of the month. Learn more about our Partner Program→
What fees will appear on my invoice?
Your monthly invoice will include the base fee of $49, plus $6 per worker. The monthly per-worker fee applies to any worker who was included in one or more pay runs during the previous month (known as the lookback period)*. For example, if you were to pay four people in March ($6 X 4 = $24), your April total charge would be $49 + $24 = $73.
*Per-worker fee applies to every worker included in a pay run, even if the net pay amount is $0.
If you’re billed the 1st of every month
The billing period will include payrolls run between the 1st of the previous month to the end of the previous month.
If you’re billed the 15th of the month
The billing period will include payrolls run between the 15th of the previous month to the 14th of the current month.
How can change my bank account information for payroll?
You must contact us to request a Bank Account Change Request Form to complete.
When you have completed the form and returned it to us, our financial services team will send test transactions to the new account. They will then email you, requesting that you verify those transaction amounts. Once you see the transactions posted, you'll just need to reply to their email with the transaction amounts.
Please note, the new bank account won't be used for payroll until the amounts are verified and you receive an email from our ACH team confirming the change has been made.
Where can I find my payroll invoice?
In your OnPay dashboard, go to the Company menu, then look for Payment History.
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