Periodically changing your password is a great way to make sure only you are logging into OnPay as you. You can change your password at any time in your profile. This is different than resetting your password, which requires more steps to verify your identity.
Trouble logging in?
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
Editing your profile
First, log in to OnPay.
If you don't know your password, or your password isn't working for any reason, you'll need to reset it by clicking Forgot Password.
In your dashboard, click on your profile in the top right corner.
Click Edit Profile.
Click the icon in the top left corner of your profile.
Click Profile.
Changing your password
Your current password is hidden. Click the pencil to the right to change it.
In the "Change Password" window, enter your current OnPay password, and then the new password you would like to save for the account.
Password requirements
Information security is important to us, so OnPay is built to protect your data. However, a strong password is the best defense. Make sure your password is complex, and unique. Avoid using the same password for multiple accounts, even if you no longer use them.
Your new password must include at least:
- 12 characters total (************)
- One letter (abcdef)
- One symbol (*?!$#@) or one number (123456)
Click Save.
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