Welcome to OnPay!
We're excited you're trying us out, and want to help you get the most out of your trial. That's why we've got helpful guides to walk you through every step of setting up your account.
Our one-month free trial details
Whether you're considering switching from another payroll service, or trying online payroll for the first time, this is a big decision. That’s why we offer everyone a month to try it out for free. Within this period, you'll have full access to OnPay’s payroll services, and you can process as many pay runs as you like or take advantage of any HR tools we offer.
When does the free trial begin?
So you can experience all of OnPay during your trial, your trial period doesn't begin until you're completely set up and ready to run payroll. How long this takes can depend on whether you're a new company that’s never paid employees before, or an existing company that has.
If you’re a new company
If you've never paid employees before, we've got you covered. Our team will gladly enter your employee information and set up their profiles for you. Need to hire workers? You can do that in OnPay, too! Once you've completed your account setup, and your bank account is verified, your free trial will begin.
If you’re an existing company with prior payroll history
If your company has already paid employees in the past, we'll need to get your prior wages and employee information into OnPay so that your filings are accurate at the end of the quarter, and at year-end. Don't worry, we're happy to do all the heavy lifting. Your free trial will start once we've finished entering all your employees and their prior pay.
Need help or have questions?
Our US based support team is ready to help with your account setup or questions about your free trial. To contact support, click the Submit a request button below, and log in using your OnPay credentials.
Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat from your OnPay dashboard. Submitting a request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay.
Note: You will need your OnPay login credentials.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
v7.25