Account security & support

Your OnPay login credentials give you access to your protected payroll information. For employees using OnPay, this includes pay stubs and tax forms, as well as personal contact and banking information. For account owners and administrators, your login credentials are the keys to the company dashboard. We recommend using a strong password that's unique to your OnPay login, and enabling multi-factor authentication. Our US based support team is available Monday-Friday, 9AM to 8PM EST. You can reach us by phone at (877) 328-6505. You must have valid OnPay login credentials to submit a support ticket.