In your profile, you can edit your personal information and login credentials.
Trouble logging in?
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
Editing your profile
Where you start will depend on whether you're an accountant with clients using OnPay, or you're yourself the business owner or administrator. We'll cover both workflows here. Select below which applies best to your role.
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Where to find your profile
Click on your profile in the upper right.
Click Edit Profile.
From your organization dashboard, click the hamburger in the top left corner.
Click Profile.
Here, you can edit your personal info, including name and email, add a recovery email, change your password, or add Multi-Factor Authentication (MFA) to your account.
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Where to find your profile (Accountants & Bookkeepers)
In your accountant dashboard, click on your profile photo, then Edit Profile.
Updating your information
You can change any info in your profile at any time by clicking the pencil, including your:
- Name
- Email (used for logging in)
- Password (Explained here)
- Multi-Factor Authentication (Explained here)
- Recovery email
- Preferred pronouns
You can also see a list of devices that have been used to log into your OnPay account under Registered Devices.