How do I add or change Owners?
To protect your account, Owner-level users can only be added or changed by a member of our support team. To initiate a change in Owners for your account, including adding an Owner, click the Submit a request button below, and log in using your OnPay credentials.
Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat from your OnPay dashboard. Submitting a request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay.
Note: You will need your OnPay login credentials.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
What information will I need?
You'll need to provide the new Owner's name and email address. There may be instances where we ask for more information to verify legal ownership of the company in order to fulfill this request. Accepted proof of ownership can be a certificate of formation, articles of incorporation, or any legal paperwork detailing the sale of the business to the new owner.
Changing owners after an original owner has left the company may require a new service agreement with OnPay.
What does it mean to be an Owner in OnPay?
In OnPay, "Owner" is a type of Company User reserved for the person or persons who are legally responsible for the tax filings and payments of the business.
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