What's a CID?
Your Company ID, or CID, is created whenever you enroll a new company in your OnPay profile. If you have more than one company enrolled in OnPay, they each will have a their own unique Company ID. This allows for, among other things, more secure user permissions and visibility across your organization. It's also helpful to know when speaking with our support team.
Where can I find my Company ID?
Profile / At login
When logging into OnPay, without clicking Enter, click on the company name to see the CID. You can also enable or disable company notification emails. We'll talk about those next.
In notification emails
The Company ID can also be found in every automatic email notification you receive for employee actions or pay runs.
In your Company Dashboard
From your Company Dashboard, click the arrow in the top right corner by your name and company name.
Your Company ID will be in a green tag beneath the company name. If you have multiple companies enrolled, you'll see their CIDs, too. You can even switch company accounts, or edit your profile.
Need help finding your CID?
We're here to help! Just start a chat or submit a request and we'll show you how to find it.
Note: You will need your OnPay login credentials.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
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