Because your employer uses OnPay for payroll, you're able to see your pay stubs and year-end tax forms in your OnPay employee portal. All you need is an invitation from your employer. If your employer has not invited you to access your account, or you don't have access to your invitation email, you may need to request a new invitation be sent by your employer.
Requesting a new invitation from your employer
To get access to your OnPay employee portal, you will need an invitation email initiated by your employer. That means you’ll need to ask them for help. If it helps, here’s sample email text that you can copy and send to them:
If it's helpful, you can copy this sample text and paste it in an email draft to get started:
Hi!
I'm emailing you because I never received, or can't locate the invitation email needed to set up my employee portal in OnPay. If you set up my account for me, OnPay has a help article explaining how to invite existing employees to access their OnPay account. If you've already invited me to set up my employee portal for myself, I may need you to revoke this invitation and send a new one.
Thank you — I really appreciate your help,
[Your name]
[Your preferred email]
Next steps
Once you’re invited, you'll receive an email with instructions to complete your account setup, and create your OnPay login. If your employer is unable to send an invitation, call us at (877) 328-6505 for assistance accessing your account.
Your employee portal
Once you're logged into OnPay, you'll see your Employee Portal. Here, you can
- How to view your pay stubs
- How to request time off
- Update your personal info
- Download W-2s and 1099s (at the end of the year)
- Set up multi-factor authentication
- Add or change your bank account for direct deposit
- Split your direct deposit into multiple bank accounts
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
FAQs
Should I sign up for a free trial?
Probably not. When you sign up for a free trial with OnPay, we'll assume you're a business owner looking for a better way to pay workers. If this is something that you need, great! But if you're an employee of a business that already uses OnPay, then you'll need to accept an invitation from your employer to join their organization in OnPay.
Why do I need to be invited?
Because only an administrator of your employer's OnPay account can add or invite employees to their organization, you aren't able to add yourself as an employee. You will need to either be added by your employer, or ask them to resend the invitation.
v7.25