Multi-Factor Authentication (MFA) adds an extra layer of protection to your OnPay login. When you log in using MFA, in addition to entering your OnPay password, you'll need to enter a one-time-use 6-digit code that is generated by a secure authentication app, like Duo, Authy, or Google Authenticator.
Trouble logging in?
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
Editing your profile
From your Home page, click Profile.
Here, you can edit your personal info, including name and email, add a recovery email, change your password, or add Multi-Factor Authentication (MFA) to your account.
Setting up MFA
In the "MFA" section of your profile, click 2 Step Authentication.
Enter the mobile number where you can receive text messages. Keep in mind that once MFA is enabled, this phone must be on your person and able to receive text messages in order for you to log in. When you've entered this number, click Send Code.
Check your messages for a new text.
Enter the code in the "Confirmation" field, and click Submit. You'll have five minutes before the code is no longer valid.
If the code you entered is valid, you'll see your number listed in the "MFA" section of your profile.
Logging in with MFA
Once MFA is set up, logging into OnPay will send a text message to the phone number you provided. Use the most recent code in your messages. You'll have five minutes before your code expires.
Enter the verification code within five minutes of receiving it, and click Submit Code.
Note: If you're unable to enter the code within five minutes of receiving it, don't worry. You can just click Return To Login, then log in again to receive another code.
Disabling MFA
If you change your mind about this added security, or just need to change the phone number associated with your login, you can always Disable 2-step authentication.
To do this, return to your profile.
Here, you can click Disable 2FA. Once disabled, you can re-enroll a phone number at any time.
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