Will I be charged for employees on my payroll, even if they're paid $0?
Your monthly bill is based on the flat rate, plus the per-employee fee for each employee or contractor that is included in at least one pay run during the billing period. Even if a worker has no entered hours or earnings, including them in a pay run will count toward the per-employee fee.
It's recommended to review the employees listed in the pay run, and to make sure that only the employees who should receive a paycheck are selected by "checking" or "unchecking" applicable employees. This will improve the accuracy of payroll reports, while avoiding unnecessary added costs.
You should also confirm employee earnings, and any other details before approving the pay run.
Keep in mind that the per-employee fee is per month, not per pay run. This means that if an employee is included in a pay run at any point in the billing period, there is no additional cost to including the employee in other runs during the same billing period.
What if I've made a mistake in a pay run?
You can remove a run and reprocess it yourself as long as you do so before 11:30 PM ET the day before the tax and/or direct deposit sweeps. Follow these steps, or read our article on how to cancel and remove a pay run.
To correct, cancel, or delete a pay run
- Look in the Recent Runs in your Dashboard
- Click View All.
- Click the purple Delete button, and confirm you want to remove the run.
- The run will be removed immediately.
Note: If it is after 11:30 PM ET the day before the funds are to be drafted from your account, or the drafts have already occurred, just contact us and we’d be glad to assist you.
My employee says they didn't receive their pay
If you have employees who did not receive their pay, check these in the following order.
Reasons why an employee may not see their pay include:
1. Their bank hasn’t posted the deposit yet
- Banks have until the end of the day to post deposits
2. Their bank account information was incorrect
- This can be corrected by the employee
- You also can update their bank account information
3. The payroll wasn’t processed for direct deposits on that day
- If payroll was process after banking hours, the deposit may be delayed by one business day
4. The payroll wasn’t processed for direct deposit
5. The employee wasn’t included on the pay run
- You can run a special pay run for the employee
- Learn more about special pay runs
If you have an employee who did not receive their pay via direct deposit, and none of the above apply, please contact OnPay Support.