How do I add or change Owners?
To protect your account, Owner-level users can only be added or changed by a member of our support team. To initiate a change in Owners for your account, including adding an Owner, call us at 877-328-6505, and a member of our team will help you with this change to your account.
What information will I need?
You'll need to provide the new Owner's name and email address. There may be instances where we ask for more information to verify legal ownership of the company in order to fulfill this request. Accepted proof of ownership can be a certificate of formation, articles of incorporation, or any legal paperwork detailing the sale of the business to the new owner.
Changing owners after an original owner has left the company may require a new service agreement with OnPay.
What does it mean to be an Owner in OnPay?
In OnPay, an "Owner" is a type of Company User reserved for the person or persons who are legally responsible for the tax filings and payments of the business. Owners are listed in Company> My Company> Company Users.