Important
To effectively communicate with tax offices on your behalf, you must grant us Third Party Administrator access and/or Power of Attorney. Each tax office has its own authorization process, and may require different actions for you to take.
New York Department of Taxation and Finance
- Download the NY DOT POA (or EZRep)
- Complete Section 1: Taxpayer Information including the "Taxpayer Is" section
- Complete Section 7: Taxpayer Signature
- Provide OnPay with a copy of your completed form
Download the POA form:
New York Department of Labor
- Download and print the NY DOL POA
- Complete the following information:
- Section 1: Your business information
- Section 4: Signature of Taxpayer
- Provide OnPay with a copy of your completed form
Download the POA form:
Providing account information & completed forms
Submit a request and attach completed forms
To provide the information detailed in this article, click Submit a request, and log in using your OnPay credentials. The "Submit a request" form is the most secure way to transmit your company information and documents to us.
Note: You will need your OnPay login credentials.
You can also submit a request anytime you need help
Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat when logged into OnPay. Submitting a support request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay.
Trouble logging in?
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If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.