We make it super easy to sign up by inputting all of your employee and prior wage data for you. This fast-tracks you toward the fun stuff, like verifying your bank account and adding direct deposit information to your employees.
Why OnPay enters your workers for you
While you could always add your workers on your own, we understand you're probably trying OnPay because you want less admin work, not more. Our Onboarding team is ready to accurately enter your workers' information for you, including their prior pay history!
IMPORTANT: Entering workers is not the same as entering prior pay history
If you're signing up for payroll services mid-year, and have already paid workers this year, our Onboarding team is ready to enter your prior payroll history so we can file correctly on your behalf.
What information OnPay needs to enter workers
Our Implementation team will need to collect the following basic information for each worker:
- Full legal name
- SSNs or EINs (For all employees and contractors)
- ITINs (For contractors only, learn more)
- Date of birth
- Home address
- Worksite (if different from the main company location)
- Date of hire
- Compensation
- Work department
- Federal and State (if applicable) tax withholding elections for all W-2 employees
Note:
Employees default to a "Single/0" tax election unless otherwise indicated before running payroll.
Where you can get this information
If you've never used a payroll service before, then you've either handled it on your own, or you've hired an accountant or a bookkeeper to manage it for you. Use these historical records to provide the information listed above.
If you're switching from another payroll service, your current payroll provider will have an Employee Report containing this information. It can be titled a wide range of names including:
- Master Control
- Employee Summary
- Employee Information
- Employee Earnings Report
What's important is that it includes ALL fields detailed under "What information OnPay needs to enter workers".
How to send us your employee information
When you're ready to send us your prior payroll reports, include your employee information. The form will also guide you through uploading your payroll history.
Questions? Our US based support team is ready to help. To contact us, click the Submit a request button below, and log in using your OnPay credentials.
Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat from your OnPay dashboard. Submitting a request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay.
Note: You will need your OnPay login credentials.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
Adding workers on your own?
That's great! You can enter their info manually, or invite them to self-enroll. Click below for instructions.
How to add an employee How to send an offer letter How to add a contractor
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