Before you can process your first payroll with OnPay, we'll need to verify your bank account.
During the enrollment process, you will have the option to do this instantly with Plaid or to continue the enrollment and verify the bank account manually at a later time.
This article will walk you through both approaches:
- How to instantly verify your bank account using Plaid
- How to manually verify your bank account in OnPay
Instantly verify your bank account using Plaid
When you are enrolling your company to OnPay, the final step is to Verify Bank Account. You'll be presented with the option to instantly verify your account with our partner Plaid. To proceed, click the blue Continue button.
On the next screen, select your banking institution.
You'll then be asked to log in to your banking account, which will enable instant verification of the account you've linked to OnPay.
You will see two small debits and an offsetting in credit in your bank account, but no action is required. These just verify that the account can be debited when you're ready to run payroll.
A note about Plaid: Your security is our top priority. Plaid is a secure, audited, and trusted system that has built partnerships with most major US-based financial institutions and thousands of credit unions across the country, and they are a trusted provider for many major financial apps and services. You can read more about Plaid here.
Manually verify your bank account in OnPay
If you opt to manually verify your bank account, when you reach the final step of enrollment (Verify Bank Account) click the "X" when presented with the option of using Plaid.
You'll be able to progress to complete the company enrollment, but remember that you'll now need to manually verify the bank account in OnPay.
After enrolling in OnPay, within 1-2 business days you should see a credit and two small offsetting debits to the bank account you enrolled with. When you do see these amounts, you can proceed with verifying the account.
From the main dashboard, navigate to Company > My Company from the menu on the left.
From the My Company page, scroll down to the section title Company Bank Account.
Here you will see a section titled Verification Required. Enter the values of the debits you see in your bank account and click Verify Amounts.
When the matching amounts are confirmed, your bank account verification is complete and you're ready to run payroll!
If you run into any questions throughout this process or you do not see the credit/debit amounts in your account, please reach out to our Client Experience team at 1-877-328-6505 or firstname.lastname@example.org. We're here to help!