Verify your bank account

Before you can process your first payroll with OnPay, we'll need to verify your bank account.  

During the enrollment process, you will have the option to do this instantly with Plaid or to continue the enrollment and verify the bank account manually at a later time.

We'll cover both options here:

• Instantly verify your bank account using Plaid

  When you are enrolling your company to OnPay, the final step is to "Verify Bank Account". To instantly verify your account with our partner Plaid, click Continue.

  

   

  Select your banking institution. You can search, or scroll to browse from a list of major banks.

  

   

  Enter your online banking credentials to initiate instant verification of the account you're linking to OnPay.

  
  

   

  You will see two small debits and an offsetting in credit in your bank account, but no action is required. These just verify that the account can be debited when you're ready to run payroll.

   

  About Plaid 

  Your security is our top priority. Plaid is a secure, audited, and trusted company that has built partnerships with most major US-based financial institutions and thousands of credit unions across the country. They are a trusted provider for many major financial apps and services. You can read more about Plaid.

• Manually verify your bank account in OnPay

  To manually verify your bank account, click the "X" to close the Plaid verification window.

  

  You'll be able to progress to complete the company enrollment, but remember that you'll now need to manually verify the bank account in OnPay.

  
  

  Within 1-2 business days after enrolling in OnPay, you should see a credit and two small offsetting debits to the bank account you enrolled with. Once you see these, you can proceed to the next step of verifying your bank account in OnPay.

   

  When you've seen the credit/debits in your account

  Go to My Company.

  

   

  Scroll down to find "Company Bank Account".

  

   

  Under "Verification Required", enter the values of the two debits you see in your bank account, and click Verify Amounts.

  

  Once the matching amounts are confirmed, your bank account verification is complete and you're ready to run payroll!

If you run into any questions throughout this process or you do not see the credit/debit amounts in your account, reach out to our Client Experience team by submitting a request by clicking the Submit a request button below, and logging in using your OnPay credentials. 

Submit a request

Note: You will need your OnPay login credentials.

Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat from your OnPay dashboard. Submitting a request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay. 

Interested in paying workers by direct deposit? We'll show you how to set it up!

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