Using OnPay means you're also providing your employees and contractors direct access to their pay stubs and year-end forms. They can also do things like request time off, upload documents, and complete tasks. So it's important to make sure they have access to an OnPay.
Creating the employee account
Whether you send an offer letter or add an employee manually, workers can set up their account profile themselves, and even enter a lot of their information for you.
New hires can get started setting up their account as soon as you finish with their basic information, like name and email. Just select "Invite Employee" when you add them. Employees who are manually added won't be able to access OnPay without an invitation.
Checking the employee's access
Go to their profile either in Workers, or in the "My Team" tile in your Dashboard.
Their profile should present their Personal, Basic information. If you see the "Invite Employee" beneath their email address as pictured below, then the employee doesn't have access to their OnPay account.
Confirm the email address and click Invite Employee.
You'll see Revoke Invitation when an invitation has been sent.
Troubleshooting lost invitations
If an employee can't find their invitation email, and you've confirmed that the email address you used to invite them is correct, ask them to check their email inbox, as well as their junk and other mail folders for the sender: Messages From OnPay.
If they don't know their password, or don't recall setting up their account, they can always reset their password to regain access.
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