Using OnPay means you're also providing your employees and contractors direct access to their pay stubs and year-end forms. They can also do things like request time off, upload documents, and complete tasks. So it's important to make sure they have access to an OnPay.
What we'll cover
Creating the employee account
New hires can get started setting up their account as soon as you finish with their basic information, like name and email. Just select "Invite Employee" when you add them. Employees who are manually added won't be able to access OnPay without an invitation.
Checking the employee's access
Go to their profile either in Workers, or in the "My Team" tile in your Dashboard.
Their profile should present their Personal, Basic information. If you see the "Invite Employee" beneath their email address as pictured below, then the employee doesn't have access to their OnPay account.
Confirm the email address and click Invite Employee.
If you don't see "Invite Employee"
You'll see Revoke Access if the employee has access to their OnPay account. If they don't know their password, or don't recall setting up their account, they can always reset their password to regain access.
You'll see Revoke Invitation if an invitation has been sent but not yet accepted by the new hire. Confirm the email is correct and reach out to the new hire asking them to check their email inbox, and other folders for their invitation from the sender: Messages From OnPay.