OnPay makes hiring and onboarding new employees simple, but what about the employees and contractors you already employed when you started using OnPay? You can invite these workers to access their OnPay account, where they'll have lifetime access to their pay stubs and tax forms. They can also do things like request time off, upload documents, and complete tasks.
Want OnPay to enter workers for you?
When you sign up for OnPay, no matter your company size, we always offer to enter your worker information for you. This is just to make the getting started with us as easy for you as possible, but adding your employees on your own is simple, and we'll show you how.
Just need to invite workers we've already entered for you? Here's how→
Create the employee's profile
If this employee doesn't already have a profile in your OnPay account, you'll need to create one for them to get started. All you need is their basic info, including their personal email address.*
*Always use their personal email address, even if you provide a company email.
Inviting employees using their personal email address ensures their lifetime access to pay information and tax forms, even if they lose access to their company email account.
To add an employee to OnPay, go to the Workers menu, and click Hire Worker. Even if they're already employed by you, this will let you to set up their employee profile.
Click Add an employee.
Verify action
You'll see a pop-up window with a verification code. You'll need to enter this code into a verification email to get started. You can highlight this code and copy it to your computer's clipboard.
Check your inbox for an email from Customer Support, subject line: "Hire Worker Request".
Click Verify Here to open a new tab in your browser, where you can enter your verification code.
Enter your verification code, and click Submit Code.
Enter their basic information, like their name and personal email address*, making sure to check the box under "Invite Employee" when you add them. Employees who are manually added won't be able to access OnPay without an invitation.
*Always use the employee's personal email address, even if your company provides a company email.
Inviting employees using their personal email address ensures their lifetime access to their pay information and tax forms, even if they lose access to their company email account.
Check an employee's access
Go to their profile either in Workers, or in the "My Team" tile in your Dashboard.
In the employee's profile, Click to edit their Contact Information.
If you see "Invite Employee" beneath their email address as pictured below, the employee does not have access to their OnPay account. Enter the employee's personal email address and click Invite Employee.
You'll see Revoke Invitation when an invitation has been sent.
Troubleshooting lost invitations
If an employee can't find their invitation email, and you've confirmed that the email address you used to invite them is correct, ask them to check their email inbox, as well as their junk and other mail folders for the sender: Messages From OnPay.
If they don't know their password, or don't recall setting up their account, they can always reset their password to regain access.