OnPay makes hiring and onboarding new employees simple, but what about the employees and contractors you already employed when you started using OnPay? You can invite these workers to access their OnPay account, where they'll have direct access to their pay stubs and year-end forms. They can also do things like request time off, upload documents, and complete tasks.
Creating the employee's profile
If this employee doesn't already have a profile in your OnPay account, you'll need to create one for them to get started. All you need is their basic info, including their personal email address.*
*Always use the employee's personal email address, even if your company provides a company email.
Inviting employees using their personal email address ensures their lifetime access to their pay information and tax forms, even if they lose access to their company email account.
To add an employee to OnPay, go to the Workers menu, and click Hire Worker. Even if they're already employed by you, this will let you to set up their employee profile.
Click Add an employee.
Enter their basic information, like name and personal email address*, making sure to check the box under "Invite Employee" when you add them. Employees who are manually added won't be able to access OnPay without an invitation.
*Always use the employee's personal email address, even if your company provides a company email.
Inviting employees using their personal email address ensures their lifetime access to their pay information and tax forms, even if they lose access to their company email account.
Checking the employee's access
Go to their profile either in Workers, or in the "My Team" tile in your Dashboard.
Their profile should present their Personal, Basic information. If you see the "Invite Employee" beneath their email address as pictured below, then the employee doesn't have access to their OnPay account.
Confirm the email address and click Invite Employee.
You'll see Revoke Invitation when an invitation has been sent.
Troubleshooting lost invitations
If an employee can't find their invitation email, and you've confirmed that the email address you used to invite them is correct, ask them to check their email inbox, as well as their junk and other mail folders for the sender: Messages From OnPay.
If they don't know their password, or don't recall setting up their account, they can always reset their password to regain access.
v6.0