Massachusetts TPA + POA needed

Why is this important?

OnPay works with government entities on your behalf, reporting new hires to state labor departments, calculating tax rates, paying taxes and insurance contributions, and filing financial reports. To do this effectively, you will need to authorize us to act on your behalf with tax offices for each state where your company has a tax obligation.

For example, if you operate in both Massachusetts and Connecticut, you must complete and return a power of attorney for both states.

Department of Revenue

Tax Preparer Approval (TPA) for the Massachusetts Department of Revenue (Withholding + PFML)

For OnPay to prepare and file withholding taxes and PFML contributions for the state of Massachusetts on your behalf, you are required by the state to grant us Professional Tax Preparer Approval (TPA) access for the Massachusetts Department of Revenue via MassTaxConnect.

Approve our access request

1. Log into MassTaxConnect
2. Click the Manage My Profile link in the upper right
3. Click the More… tab, then click View Access Requests From Third Parties under "Third Party Access"
4. Look for an access request from "OnPay Tax Disbursement LLC," and click Approve/Deny
   • If you don't see an access request from us, submit a request asking our team to initiate TPA access
5. In the Give Rights column, select the following tax accounts:
   • Withholding Tax
   • Paid Family and Medical Leave
6. In the "Granted Rights" column, select File and Pay
7. Click Next to review our information
8. Click Submit to confirm our access

Department of Labor and Workforce Development

Tax Preparer Approval (TPA) for the Massachusetts Department of Labor and Workforce Development

1. Log into your Massachusetts Unemployment Services account
2. Click Additional Services, then click Manage Third-Party Administrator Access
3. If there is an Existing TPA, you will need to remove the access in order to add OnPay
   • Select the TPA that should no longer have access, click Remove, then click Next
   • Click Submit to remove the TPA’s access
4. To add OnPay as your TPA:
   1. Click Add Third-Party Administrator, and click Next
   2. In the "Agent ID" field, enter OnPay's TPA ID: 112455, and click Next
   3. Check the box for Account Type: Employer​
   4. Select No for "Do you want to grant this third party administrator access to perform benefit charges protests or wage separation mailing"​
   5. Click Next
   6. Click Submit to grant access 

Power of Attorney (POA) for the state of Massachusetts

For OnPay to be allowed to communicate directly with the state of Massachusetts on your behalf regarding state tax matters, you will need to grant us Power of Attorney. 

1. Download and print the Massachusetts POA found at the bottom of this page
2. Complete the following sections of Part 1:
   • Section A: Taxpayer Information
   • Section E: Signature of or for the taxpayer(s)
   • Section F: Signature of a notary public with a notary seal
3. Provide OnPay with a copy of your completed form

Download the POA form: 

Massachusetts POA

Providing account information & completed forms

Submit a request and attach completed forms

To provide the information detailed in this article, click Submit a request, and log in using your OnPay credentials. The "Submit a request" form is the most secure way to transmit your company information and documents to us. 

Submit a request

Note: You will need your OnPay login credentials.

You can also submit a request anytime you need help

Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat when logged into OnPay. Submitting a support request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay. 

POA forms to return:

• Massachusetts POA 200 KB