Important
To effectively communicate with tax offices on your behalf, you must grant us Third Party Administrator access and/or Power of Attorney. Each tax office has its own authorization process, and may require different actions for you to take.
Power of Attorney (POA) for the Connecticut Department of Labor
- Download and print the CT DOL POA
- Complete all fields regarding your business information
- The owner/operator will need to sign (notarized) at the bottom of the form
- The Power of Attorney Form will also need to be notarized
- Provide your completed form to OnPay
Download the POA form:
Power of Attorney (POA) for the Connecticut Department of Revenue
- Download the CT DOR POA
- Complete parts 1 and 2 regarding your business information
- The owner/operator will need to sign at the bottom of the form
- Provide your completed form to OnPay
Download the POA form:
Providing account information & completed forms
Submit a request and attach completed forms
To provide the information detailed in this article, click Submit a request, and log in using your OnPay credentials. The "Submit a request" form is the most secure way to transmit your company information and documents to us.
Note: You will need your OnPay login credentials.
You can also submit a request anytime you need help
Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat when logged into OnPay. Submitting a support request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.