While direct deposit* is generally preferred when it comes to issuing paychecks**, if no banking information has been entered in an employee's profile***, then you'll see "Paper check" by their name when processing a pay run. To do this, you'll need to obtain check stock.
*You must be approved to issue paychecks by direct deposit.
**Onpay does not print paper checks on your behalf.
***Employee bank information can only be entered by the employee, or by any payroll approver.
Checks can be printed using standard check stock. You can order this stock preprinted with your company information through most office supply retailers, though we recommend using blank stock for your security. There are two formats to choose from for printing paychecks:
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Check on top and 2 pay stubs below (voucher style, most common)
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Check on top with 1 pay stub below (longer single stub for more deductions)
If you intend to print checks using blank check stock, you'll need to provide a photo or photocopy of a voided check. Click the Submit a request button below, and log in using your OnPay credentials. At the bottom of the request form, you can attach a photocopy of your check.
Note: You will need your OnPay login credentials.
Support requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat from your OnPay dashboard. Submitting a request is the fastest and most secure way to get help with tax matters, technical advice, or any other support you may need from OnPay.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
v6.25