If you have a client company who is no longer in need of your services, you can have them removed from your dashboard. However, you may still need to view their company information from time to time to run reports, or verify tax filings. We'll show you how to have a company removed, as well as how to access its information.
Removing a company
To have a company removed from your dashboard, click the Submit a request button below, and log in using your OnPay credentials. We'll close the account, tie up any loose ends for you, and let you know when it's been removed from your dashboard. Don't worry, you can still view the company's information.
Requests can also be submitted by clicking the link at the bottom of any help article, or by starting a chat from your OnPay dashboard.
Note: You will need your OnPay login credentials.
Trouble logging in?
Your password can be reset by clicking Forgot Password.
If you have Multi-Factor Authentication enabled for your account, but you don't have access to your authenticator, or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday, for help.
As a reminder, never share your login credentials or MFA code with anyone. OnPay will never ask you for this information.
Viewing an inactive company
Just because a company is no longer your client doesn't mean it's gone forever. It's just inactive. You can view the account information at any time.
In your dashboard, click Companies.
Look for "Include Inactive" at the top of the "Companies" list.
Your inactive companies will be visible in the "Companies" list alongside your active companies. You can click on the company name to view its details, just like your active companies.
Click Launch to enter the inactive company. You will have access to everything in the account including reports.
Note: You will not be able to run payroll for this account without having it activated again.
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