In the course of running your business, the state or states you operate in may at any time update their payroll tax rates, including your state unemployment tax rate. Payroll tax calculations rely on this information entered by you, in order to accurately file your payroll taxes.
What we'll cover
- About tax rate updates
- About deposit schedule updates
- Getting started
- Updating state tax information
- Cancelling a scheduled update
- Our Tax Accuracy Guarantee
About SUI tax rate updates
Changes in SUI rates can be due to changes in your payroll, or benefit charges when former employees claim unemployment against the company. Tax rates can go up and down year to year depending on each individual states requirements and calculations.
IMPORTANT: Our tax accuracy depends on the data you enter
To ensure your taxes are paid correctly, you must enter new tax rates each time the state issues you an updated rate.
About deposit schedule updates
Your deposit schedule, which is sometimes called the filing frequency, tend to be updated less often as they are based on total withholdings over a period of time. In most cases, these updates come near the end of the year for the next year.
Getting started
In Company, click Payroll Taxes.
The Payroll Taxes menu is where you can add or update the tax information for each state where you have employees. States listed will depend on employee worksites and your company location. Each page will look different, depending on the taxes associated with that state. It is important to fill out the information requested in each state so we are able to file and pay those taxes accurately.
To update the deposit schedule or the tax rate, click the 
beside the rate.
Updating state tax information
When changes to state payroll tax rates are initiated by the state, you'll need to enter the new rate in OnPay in order to correctly calculate state taxes. Because changes are announced in advance of the change, you're able to schedule the effective date of change ahead of time (typically January 1st of the following year), to ensure a smooth transition to the new rate when the time comes.
Updating filing frequencies
Because tax changes are announced in advance, you're able to schedule the effective date of this change ahead of time (typically, changes go into effect on January 1st of the following year). This ensures a smooth transition to the new rate when the time comes.
Cancelling a scheduled update
To cancel a scheduled change, click Void.
Our Tax Accuracy Guarantee
Bottom line: We take the accuracy of our payroll tax calculations very seriously — and our accuracy guarantee ensures we’ll always have your back.
However, because we file on your behalf using information provided by you, it's important that you provide and input accurate information about your company, its employees, and the states and districts in which they live and your business operates, including all IDs and tax rates. Our Tax Accuracy Guarantee picks up where you leave off by covering all our calculations, and the filings and payments we base on them.
In rare circumstances, OnPay may need additional information from you, or may request you take action in order for us to file and pay your taxes. If such information is requested by us, but never provided by you, any affected tax filings and payments will not be covered by our Tax Accuracy Guarantee.
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